TO REPORT A CLAIM, PLEASE CONTACT YOUR INSURANCE AGENT
Since The Andover Companies is an agency based insurance company, all claims begin with a prompt report to your independent insurance agent. Your local agent will initiate the claims process once you have provided them with the details of your claim. Your agent contact information can be found in your policy materials.
WEEKEND AND AFTER HOURS REPORTING
If you are unable to reach your agent after hours or on weekends and need to report an emergency claim call The Andover Companies home office at 1-800-225-0770 for instructions regarding emergency claim reporting.
WHEN A LOSS OCCURS
If appropriate, contact your local public safety officials for emergency assistance. (Fire department, police or ambulance service)
Take reasonable steps to protect your property from further damage.
Report the loss to your agent.
Keep a record of all temporary repair expenses.
Prepare an inventory of all personal property that may have been damaged, destroyed or stolen.
Retain all damaged property for inspection.
Do not undertake any permanent repairs until the property has been inspected by a company representative.
PREPARATIONS AND EXPECTATIONS
For information on how to prepare and protect your property before a disaster or catastrophic event, and for information on what to expect as you recover from a disaster or catastrophic event, please review the information available at: DISASTERSAFETY.ORG